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If a Let's identify your product to get started page displays, click Laptop or Desktop.

Go to the HP Customer Support - Software and Driver Downloads page. Use the following steps to change the driver for your webcam: Some software applications might require updated drivers for your webcam to display video or they might need a more basic driver. Step 6: Update or change the webcam driver Testing your webcam if you are in a meetingĬlick the arrow ( ^) next to Start Video or Stop Video. You can also choose a different webcam, if available. If your webcam is working, a preview of your webcam is displayed. Testing your webcam if you are not in a meetingĬlick your profile picture, and then select Settings. Go to the webcam software website to install the latest version of the software. Step 4: Uninstall and reinstall webcam software If restarting the computer does not correct this problem, continue troubleshooting. Restart the computer, and then open your webcam software as soon as Windows finishes loading.

Often, simply restarting the computer can correct the problem. The webcam might be associated with another software program or not responding. Step 3: Restart the computer to correct webcam problems Make sure that other programs or applications that use the webcam are completely closed or not in use.